What is Ask Us

Need more time with a library staff member than you can get over the phone or if you just walk in? Schedule an Ask Us Appointment.

Ask Us is a one-on-one session with a staff member tailored to meet your specific information needs. The Ask Us service is available at most Library Branches, and appointments are usually 45 minutes long. 


What kind of help can I get?

We can help with all different kinds of technology questions about your tablet, eReader, phone or laptop.

  • Getting started
  • Setting up an email account
  • Sending group emails
  • Recording a video and sharing it with friends
  • Organizing and backing up files
  • Downloading and using apps

We can also teach you how to use Library databases to:

  • Create resumes
  • Start your family tree
  • Prepare for college entrance exams
  • Research businesses
  • Download legal forms and more

Want a guided tour of the branch? We can do that too!

Please note: We cannot offer advice (e.g., medical, legal, investment) except to advise users of reputable sources of evaluative information.

Tax Services 2023

Starting January 1, St. Charles County residents with medium to low income filing a simple tax return are eligible for our free tax services at the Library.

Tax services are being offered at the following Libraries:

  • Corporate Parkway Branch
  • Middendorf-Kredell Branch
  • Spencer Road Branch
  • McClay Branch

The Gateway EITC Community Coalition is a Volunteer Income Tax Assistance (VITA) program serving low to moderate-income families and individuals, seniors, persons with disabilities, and limited English-speaking taxpayers who need assistance preparing their own tax returns.

Bring the following documents

  1. Copy of last year’s tax returns - Even if you are a returning customer
  2. Valid Picture ID for Taxpayer & Spouse (Driver’s License, State ID, Passport)
  3. If Married and filing jointly, both spouses must be present to sign
  4. Social Security Cards or Individual Taxpayer Identification Numbers (ITIN) for ALL family members
  5. Birth dates for you, your spouse and dependents on the tax return
  6. Wage and earning, pension or other retirement income statements (Forms W-2, W-2G, 1099-R, 1099-Misc) from all employers/payers
  7. Interest and dividend statements from banks (Forms 1099-INT and -DIV)
  8. 1098 or real estate tax receipt
  9. Proof of unemployment compensation
  10. Brokerage statements
  11. A copy of a voided check or bank account and routing numbers for direct deposit
  12. Proof of child care expenses
  13. Proof of Health Insurance (Forms 1095-A, B or C, Affordable Health Care Statements) or exemption certificate